At Antivirus Securities LLC, we believe to strive for issue resolution rather than focusing on customer dissatisfaction. If you (as a customer) is not satisfied with the results, you can always call us at 1-800-893-3176 or email us at firstname.lastname@example.org for further evaluation of the services to benefit you in any terms.
In any case, you are still not happy or satisfied with the provided support services for any reason, you are always welcome to send us your valuable feedback and suggestions on how we may improve our services. We will do our best we can to ensure you are totally satisfied with our support solutions.
- Due to the nature of digital distribution of active license codes, Antivirus Securities LLC cannot offer refunds or exchanges for products once delivered and activated on a device by the remote technician. All licensing sales are final.
If you are not satisfied with the incident or subscription-based support plans, then you need to contact us through any of the following:
- Online refund request
- Email email@example.com clearly stating the reason for cancellation
- Call at 1-800-893-3176 (Toll-Free) and speak with the billing department.
Once we receive the refund/cancellation request we will schedule a callback from the concerned department within 24 hours. After a conversation with you, our investigation team will go through the various logs to understand the refund request:
- Voice calls (all conversation between you (the customer) and technical agent of Antivirus Securities LLC
- Video recording of remote support tool
- Chat log in-between you and the customer.
We at Antivirus Securities LLC, always strive for the results for which you paid for, not for the time we spent on it. Money should be paid only for results. If we are not able to resolve your issues within the time-frame specified with any of the service plans or it was an out-of-scope, hardware issue which was not possible to resolve over the phone or remote connection, then you are sure to receive a refund for that.